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Privacy Policy

Last Updated: January 2025

Welcome to TOWAH! Your privacy is critically important to us. This Privacy Policy explains how TOWAH ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website and progressive web application for booking gym sessions, fitness classes, and personal trainers (collectively, the "Platform").

1. Information We Collect

1.1 Personal Information

When you register for TOWAH, we collect:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, user type (regular user, trainer, gym owner, or admin)
• Payment Information: Credit/debit card details, UPI information (securely processed through Razorpay)
• For Trainers: Specialization, years of experience, daily fees, gym affiliation, verification documents, and class schedules
• For Gym Owners: Gym name, address, contact details, facility photos, capacity, amenities, operating hours, pricing, business verification documents, and inventory information

1.2 Usage Information

We automatically collect certain information when you use TOWAH:

• Device Information: Information about the device you use to access our Platform
• Location Data: Your location (with your permission) to show you nearby gyms
• Booking Information: Gym bookings, check-ins, class attendance, trainer bookings, and subscription type
• Transaction History: Payment records and booking history
• Fitness Tracking: Workout data and progress when you use our tracking features

1.3 Information from Third Parties

• Payment verification from our secure payment partners
• Verification services for account authentication

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Process gym bookings, trainer bookings, and class bookings
• Process payments securely
• Facilitate check-ins and access to gym facilities
• Verify your identity for secure account access
• Enable communication between users, gym owners, and trainers
• Provide workout tracking and progress monitoring

2.2 Service Improvement

• Analyze usage patterns to improve our Platform
• Develop new features and services
• Conduct research and analytics
• Monitor and ensure platform security

2.3 Communication

• Send booking confirmations and reminders
• Notify you about gym promotions and special offers
• Send push notifications (with your permission)
• Provide customer support
• Send important platform updates and policy changes

2.4 Marketing

• Show nearby gyms based on your location
• Display gym promotions and special offers
• Send promotional emails and push notifications (you can opt-out anytime)
• Provide information about new gyms and trainers in your area

3. How We Share Your Information

We respect your privacy and only share your information in the following circumstances:

3.1 With Gym Partners

• Your name and booking details with gyms where you book sessions
• Check-in information and QR codes for access verification
• Feedback, ratings, and reviews you provide about their facilities
• Trainer booking information if you book a personal trainer
• Class booking details if you enroll in fitness classes

3.2 With Service Providers

We work with trusted third-party service providers to help us operate our Platform:

• Payment processors to handle secure transactions
• Cloud hosting services to store data securely
• Communication services to send emails, SMS, and push notifications

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.4 Business Transfers

If TOWAH is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• All data transmission is encrypted
• Your passwords are securely encrypted and never stored in plain text
• We use verification codes (OTP) for secure account access
• Payment information is processed through secure, certified payment gateways
• Our servers are protected with industry-standard security measures
• Only authorized personnel have access to your personal information

Note: While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format

5.2 Correction and Update

• Update your profile information at any time
• Correct inaccurate information

5.3 Deletion

• Request deletion of your account and personal information via our Account Deletion page
• Your account will be deleted within 7-10 business days of your request
• Data that will be deleted: Profile information, booking history, workout data, preferences, and saved payment methods
• Data retained for legal compliance: Email address, phone number, and transaction records (required by law for 7 years)

5.4 Opt-Out

• Unsubscribe from promotional emails and notifications
• Disable push notifications in your device settings
• Revoke location access permissions
• Opt-out of SMS notifications

5.5 Object to Processing

• Object to certain types of data processing
• Withdraw consent at any time

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account:

• Your profile and personal information will be deleted within 30 days
• Transaction records may be retained for 7 years for tax and accounting purposes
• Anonymized data may be retained for analytics

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with TOWAH
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites or services, such as payment gateways and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

TOWAH is not intended for users under the age of 18. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

• Email notification
• In-app notification
• Prominent notice on our Platform

Your continued use of TOWAH after changes become effective constitutes acceptance of the updated policy.

12. Specific Rights for Indian Users

As TOWAH operates primarily in India, we comply with the Information Technology Act, 2000, and related rules. Indian users have the right to:

• Access their personal information
• Correct inaccurate information
• Withdraw consent for data processing
• File complaints with relevant authorities

13. Consent

By using TOWAH, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You can withdraw your consent at any time by deleting your account or contacting us.

Thank you for trusting TOWAH with your fitness journey!